Refund Policy

All purchases are final

Credits are a prepaid digital good that becomes available immediately after payment. Because of that, we do not offer refunds on subscriptions, renewals or credit packs once purchased — except where a refund is required by applicable law.

You never pay for failures

This policy is fair because of how DreamClip charges: the exact credit cost is shown before every generation, credits are only consumed when a verified output is delivered, and a failed generation automatically releases its reserved credits. You cannot lose credits to a generation that didn't deliver.

Cancelling a subscription

You can cancel at any time from Account settings. Your plan stays active until the end of the period you've paid for, and you keep using its credits until then. Cancelling stops future charges; it does not refund past ones.

Duplicate or mistaken charges

If you believe you were charged in error — for example a duplicate payment — contact support@dreamclip.ai and we'll look at it. If a payment is reversed through your bank or card issuer, the credits granted by that payment are removed from your balance.